1. Company Address and Contact Details
Sebastian de Lemos
5 Sydney Street, Chelsea, SW36PU
0203 886 0759
2. How long will you take to get back to me?
Within office hours, near instantly. Outside of office hours we aim to respond and resolve within 4 hours. Every email gets a response within 12 hours. Anything sent by post will be responded to within 3 working days.
3.Abuse, phishing, spam contact
All reports will be acknowledged within 3 working days – firstname.lastname@example.org
4. How to raise a Format Complaint
Please email email@example.com you will receive a response within 3 hours. – You can also call 0203 886 0759 and ask for Dom.
In the event a service is suspended for non-payment, it will be subject to termination seven (7) days from the time of suspension. At which time, a termination fee of £10 will be applied to the account which must be paid within 15 days to avoid full account termination. Speedydot assumes no liability for the integrity of the data stored on a suspended account.
5. Business Continuity Plan
All of our employees are capable of working remotely and no sensitive or business critical information is stored ‘on-premise’. We use a hosted VoIP provider which means calls can be re-routed in the event of any problems with our main office. In the event of a critical failure in one of the cloud hosting providers we use, we would revert to our backup systems using an alternative provider. In a worst case scenario our main website and customer panel could be up and running within an hour of a critical failure.
6. Data Quality Policy
It is a requirement that you provide us with a valid name and address when purchasing a service from SpeedyDot. Our online ordering system will not let users order items through without providing a valid name and address, and our merchant provider will check the details (cardholder name and address) against those provided for the registration at the time of ordering. We will validate personal users using billing data (name match the card on file, address digits given match the card given),
In circumstances where we don’t have access to cardholder information where the validity of the data provided is in question we would ask for two copies of ID out of:-